We want you to love what you ordered. If something is not right, please follow the directions below to make a return within 30 days of receiving your purchase. Refunds are only available for unused merchandise with original packaging. Your refund will be credited back to the original method of payment. Once credited, allow up to two billing cycles for the credit to appear on your monthly billing statement. We'll email you once we've received and processed your return. Please allow 2 – 3 weeks from the time you mail your order for your return or exchange to be processed.
Holiday orders may be returned through January 15, 2014 or within 30 days of receiving your order (whichever is later).
Please ship your unused product to:
Cool Material Returns
7 W Cuthbert Blvd
Haddon Township, NJ 08107
Please include a copy of your order email, packing slip or a brief note with your name and order #.