Returns

We want you to love what you ordered. If something is not right, please follow the directions below to make a return within 30 days of receiving your purchase. Refunds are only available for unused merchandise with original packaging. Your refund will be credited back to the original method of payment. Once credited, allow up to two billing cycles for the credit to appear on your monthly billing statement. We'll email you once we've received and processed your return. Please allow 7-10 business days from the time you mail your order for your return or exchange to be processed.

 

Holiday gift returns


Orders placed in November and December may be returned through January 15, 2015.
  

 

Ship your unused item/s to:

  

Cool Material Returns
7 W Cuthbert Blvd
Haddon Township, NJ 08107
  

Please include a copy of your order email, packing slip or a brief note with your name and order #.