Returns

We want you to love every item you purchase from the Cool Material Shop. We also understand once in a while that doesn’t happen. That’s why we’re happy to accept returns and exchanges sent back within 60 days of the order date. Simply click the link below to start a return and to download a shipping label. If you have any questions about a return or our policy, feel free to email us at shop@coolmaterial.com.

Start a Return >

Please Note:

• Clothing must be in unworn, unwashed condition to be eligible for return
• Monogrammed items are not eligible for return
• Unfortunately, original shipping charges are non-refundable, unless we sent you the wrong item by mistake, in which case we’ll gladly reimburse you
• We won’t accept responsibility for reimbursement or compensation of a lost package without proof of delivery
• If we receive an item unfit for return, we will send it back with an explanation of why we cannot accept it
• We promptly handle returns and exchanges after the return shipment is received
• Refunds are always credited to the original form of payment
• The time it takes for a refund to post to your account can vary from bank to bank

Still have questions? Email us - shop@coolmaterial.com

Start a Return >