Returns

We want you to love every item you purchase from the Cool Material Shop. We also understand once in a while that doesn’t happen. That’s why we’re happy to accept returns and exchanges sent back within 60 days of the order date.  Feel free to use any carrier you choose to ship the items back to us.  Just include a short note listing your order number and your intent to return or exchange the item(s).  If you would prefer to purchase a label from us to complete the return, simply click the link below to start a return and to download a shipping label. If you have any questions about a return or our policy, feel free to email us at [email protected].

 

Start a Return >

 

Please Note:

• Clothing must be in unworn, unwashed condition to be eligible for return
• Monogrammed items are not eligible for return
• Unfortunately, original shipping charges are non-refundable, unless we sent you the wrong item by mistake, in which case we’ll gladly reimburse you
• We won’t accept responsibility for reimbursement or compensation of a lost package without proof of delivery
• If we receive an item unfit for return, we will send it back with an explanation of why we cannot accept it
• We promptly handle returns and exchanges after the return shipment is received
• Refunds are always credited to the original form of payment
• The time it takes for a refund to post to your account can vary from bank to bank
• Our return shipping address is: 

Still have questions? Email us - [email protected]

Start a Return >